Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It's built into your device and can be programmed to work with any compatible carrier.

Unlike traditional physical SIM cards that need to be inserted into your device, an eSIM is built directly into your device's hardware. This means you don't need to swap SIM cards when changing plans or traveling. You can store multiple eSIM profiles on a single device and switch between them as needed.

eSIMs offer several advantages: they allow dual SIM functionality (keeping your home SIM active while using an eSIM for data abroad), instant delivery with no shipping required, the ability to store multiple profiles, they eliminate the risk of losing physical SIM cards, and they're environmentally friendly by reducing plastic waste.

Yes, eSIMs are considered more secure than traditional SIM cards. They can't be physically removed from your device, making them more difficult to tamper with. Additionally, the remote provisioning system used for eSIMs includes security measures to protect your data and connection.

Most modern smartphones support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer models. Tablets like newer iPad Pro, iPad Air, and iPad models also support eSIM. Check your device specifications to confirm compatibility.

You can check your device's specifications in your user manual or on the manufacturer's website. Alternatively, go to your device's settings and look for "Cellular" or "Mobile Data" options - if you see "Add Cellular Plan" or "Add Mobile Plan," your device likely supports eSIM. You can also contact your device manufacturer directly.

Yes, you can use an eSIM in any country where the eSIM provider offers service. OMNI eSIM provides coverage in over 150 countries worldwide. However, the exact countries covered depend on the specific plan you purchase.

OMNI eSIM provides data-only eSIMs, which means they don't come with a phone number. Your original SIM can remain in your phone for calls and texts, while the eSIM handles data connectivity.

To purchase an eSIM from OMNI eSIM, simply visit our website, select your destination or preferred plan, and complete the checkout process. After payment, you'll receive your eSIM QR code via email immediately.

eSIM delivery is instant! After completing your purchase, you'll receive an email with your eSIM QR code and installation instructions within minutes. There's no physical delivery or shipping required.

After purchasing, you'll receive a QR code via email. On your device, go to Settings > Cellular/Mobile Data > Add Cellular/Data Plan, then scan the QR code. Follow the on-screen instructions to complete the installation.

You can install your eSIM as soon as you receive it, but the data plan will only activate and start counting down when you turn on data roaming and start using it in your destination country. This means you can set everything up before your trip.

On most devices, you can manage which SIM is used for data in your device settings. Go to Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Data Roaming, and select which SIM to use for data. You can have both active simultaneously, with one for calls/texts and one for data.

Yes, all OMNI eSIM data plans allow you to use your data for tethering or creating a personal hotspot to connect other devices to the internet. Standard data charges apply.

If you exhaust your data allowance before the end of your plan's validity period, you can purchase a top-up or a new eSIM from your OMNI eSIM account. There are no automatic charges or renewals.

OMNI eSIM provides connections to the fastest available networks in each location, including 4G/LTE and 5G where available. Actual speeds depend on local network conditions, coverage, and your device's capabilities.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.

Due to the digital nature of eSIMs, we generally don't offer refunds once an eSIM has been delivered. However, if you encounter technical issues preventing activation, please contact our support team within 24 hours of purchase for assistance.

You can track your data usage through your device's built-in data tracking features (Settings > Cellular/Mobile Data). For more detailed usage statistics, you can access your OMNI eSIM account dashboard online.

We provide 24/7 customer support via chat on our website, email support at support@connectomni.com, and phone support for urgent issues. Our knowledge base also contains detailed guides and troubleshooting tips.